Ever buy something online and then need to get in touch with customer service. But it's just an email address. And despite the support site declaring they'll respond within 24-48 hours, it's over a week later and no response.
Me too.
But don't get mad.
Get the IP address!
An IP address can be like opening the vault of Fort Knox. It's like a contact gold mine.
It is not, however, gospel.
The info on file could be old. The company associated with it could have been bought out. The host could be in another country. Etc. . .
Also, most times the IP address belongs to the folks who handle the network.
So, don't complain to the guy throwing the party, (host), for something between you, (uninvited empty handed guest), and their invited guest.
The host could very well tell you to take a hike. The guest is their paying client. Not you.
. . . at least not entirely.
You are indirectly their client too. But it's like you're one of hundreds or even thousands of itty-bitty clients. You alone are no big deal.
So be cool. If you're cool and not a jerk and do your research, you should get some indirect client treatment and eventually get some help.
Read this:
http://ask-leo.com/how_do_i_figure_out_who_owns_an_ip_address.html
And read this:
http://whois.arin.net
When I get that website's IP address, 100% of the time, I can count on a response within 24 hours. And 100% of the time, I get a full refund or credit.
But remember, it's like the Elle Woods 'bend and snap'. When used correctly, the rate of return is quite generous. When used incorrectly, someone could get hurt! ;-)
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